Service & Support

We Keep Your Production Moving

Around-the-Clock Support

Your uptime is our priority. All the time.

QUPAQ's solutions automate food production around the world, around the clock. So we know the importance of fast resolution of any issues that compromise optimal production flows.

That's why we offer 24/7 technical support to our customers and encourage them to reach out and help us solve any little problem before it becomes a big one.

We believe that reliable equipment is only part of the equation. True reliability also comes from having a partner who is there when you need them. Whether it's troubleshooting, technical guidance, preventive maintenance, or spare parts support, our team stands by your side, every day, every shift, and every step of the way.

Service & Support

How Can We Help?

Whether you need immediate support, technical assistance, spare parts, or preventive maintenance, our team is ready to help.

Browse the sections here to find the right contact information and get in touch with the appropriate QUPAQ specialist.

Urgent Technical Support

We are committed to providing fast and professional support whenever you need it. Our support line is available 24/7 and answered by experienced technical support specialists, ensuring that you always reach a competent team member who can assist you with urgent matters.

Phone: +45 61 41 01 00

Email: support@qupaq.com

For urgent issues, we strongly recommend contacting us by phone to ensure the fastest possible response.

Technical Service & Support

For operational issues, alarms, troubleshooting, corrective actions, or service requests related to installed equipment, our technical support team is ready to assist.

Email: support@qupaq.com

Phone: +45 61 41 01 00

Opening hours: Monday to Friday, 07:00 - 16:00 CET/CEST

Urgent issues: Please contact us by phone.

Spare Parts

Preventive Maintenance & Service Agreements

For questions regarding preventive maintenance, recommended service intervals, service agreements, or long-term service planning, please contact us.

Email: pfr@qupaq.com

Phone: +45 23 24 34 96

Opening hours: Monday to Friday, 07:00 - 17:00 CET/CEST

Urgent issues: Please contact us by phone.

“It’s important that our supplier is someone we can talk to, who’s available, and who doesn’t run away when something isn’t quite right. In this situation, the service level has been excellent. QUPAQ has always been here the same day or the day after - even during holidays. That kind of support is just as important as the machine itself.”

Rasmus Folmer

Chief Technology Officer, Dan Cake

Need Immediate Assistance?

Our 24/7 support hotline ensures that qualified technical support is always just a phone call away.

Service System360°

Service System360° gives you a complete and documented overview of the current condition, performance, and future service needs of your QUPAQ equipment. Rather than relying on assumptions or isolated observations, the assessment provides a clear picture of your equipment's overall health, which helps you identify potential risks before they impact production.

Using a standardized and proven methodology, our specialists evaluate your equipment and transform technical findings into practical insights that support better decision-making across maintenance, operations, and management. The result is greater transparency, improved reliability, and a stronger foundation for planning future service activities.

Reduce the Risk of Downtime

With Service System360°, you gain valuable knowledge about your equipment's condition, which reduces the risk of unexpected downtime and helps you make smarter decisions regarding maintenance and spare parts. We deliver every assessment at a fixed price and conclude with a documented report.

Service System360° is more than just a service inspection, as it provides the information you need to maximize uptime, reduce operational risk, and protect the long-term performance of your investment. It is your complete picture of equipment health, today and tomorrow.